Luke Case Reviews
Luke Case Customer Reviews (25)
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Never received the goods or refund
Do NOT buy anything from this company - Luke Case - I ordered two items which I paid for but never received. Despite reaching out multiple times (via email, website and phone - did not answer) there was NO response. Never heard anything. Trying to get a refund through 2Checkout is equally as frustrating, they keep referring back to the manufacturer who does not reply. Beware of both companies!
Never received one item I ordered
I ordered two things at the same time from this company. Received one after reaching out to them multiple times via customer support email. Ordered these items 2 months ago and still haven’t received one of the item or any updates regarding it. I have contacted the customer support at least 5-6 times requesting an update with no luck. This was an item that costs me over 70$. Never ordering from them ever again.
Timeless and Unique Bags
Love that they have a vintage feel, yet are also modern and stylish. The colors and textures of the leather are unique and add a touch of personality to any outfit.
Beautifully crafted bags
I just received my leather crossbody tote and I'm amazed by how beautifully crafted it is! The attention to detail is impressive and the crazy horse leather is just stunning. I'm already getting compliments on it.
Stylish and practical leather crossbody purse
It's small enough to carry around but big enough to fit all my essentials. The crazy horse leather gives the bag a unique vintage feel that I adore.
The crazy horse leather is amazing!
Durable and tough, yet also soft and comfortable to carry.
Great Quality and Durability
The leather is soft yet durable, and can withstand scratches and scuffs. I've been using mine for months and it still looks as good as new.
Fast shipping!
I received my leather crossbody purse within a few days of placing my order. The packaging was also very nice and made me feel like I was receiving a luxury item.
The leather crossbody tote is the perfect size for my needs
It's not too big or too small, and it fits all my essentials without feeling heavy.
Timeless designs
I love the timeless designs of the bags on this website. I purchased the leather satchel handbag and it's perfect for my everyday use. The bag is simple yet elegant and the crazy horse leather gives it a vintage feel.
Luke Case Customer’s Q&A
Luke Case FAQs
About lukecase.com Prices and Cost?
LukeCase.com offers a variety of products, primarily focusing on handmade vintage leather bags for both men and women. Here are some examples of their products and their prices:
- Men's Leather Backpack with 15.6 Inches Laptop Compartment: $169.59 USD
- Women's Laptop Backpack: $73.80 USD (on sale for $65.80 USD)
- Men's Travel Backpack - Large Size: $138.67 USD (on sale for $128.67 USD)
- Men's Expandable Carry On Travel Backpack - Large Size: $139.50 USD
- Men's Expandable Carry On Travel Backpack - Mid Size: $89.75 USD
- Luke Case Waxed Canvas Backpack: $98.00 USD
- Men's Small Leather Trifold Wallet RFID Blocking: $45.69 USD (on sale for $39.69 USD)
- Men's Vintage Crazy Horse Leather Sling Bag: $79.00 USD
Please note that these prices are subject to change and may vary depending on the specific product and any ongoing sales or promotions. For the most accurate and up-to-date pricing, please visit the LukeCase.com website directly.
Are there any other products available on LukeCase.com?
LukeCase.com offers a wide range of products. They specialize in handmade vintage leather bags for both men and women. Their product line includes leather backpacks, duffle bags, fanny packs, wallets, and handbags. They also offer leather accessories such as desk pads, leather watch travel cases, laptop sleeves, AirPods cases, and journals. They have a variety of leather wallets including small leather trifold wallets and leather bifold wallets. They also have a collection of Crazy Horse leather goods, which is known for its durability and vintage style. In addition to leather products, they also offer waxed canvas backpacks. All of their products are made of genuine leather. They also have a sale section where you can find discounted items.
About lukecase.com Popular Products and Services?
LukeCase.com is an online store that specializes in handmade vintage leather bags for both men and women. Their product line includes a variety of items such as leather backpacks, duffle bags, fanny packs, wallets, and handbags. Some of their popular products include the Men's Leather Backpack with a laptop compartment, the Women's Laptop Backpack, and the Men's Expandable Carry On Travel Backpack. They also offer a Men's Small Leather Trifold Wallet with RFID blocking and a Men's Vintage Crazy Horse Leather Sling Bag. In addition to leather products, they have developed a series of non-leather backpacks that are both practical and fashionable. The company was founded in 2017 by Luke, who had a passion for leather and a desire to create something unique and beautiful. They are committed to offering great design and quality at an affordable price.
About lukecase.com Payment Method?
Luke Case accepts the following credit cards and online payment methods: Visa, MasterCard, Maestro, JCB, American Express, UnionPay, Paypal, Google Pay, and Apple Pay. For your security, your billing name and address must match that of the credit card used for payment. The settlement currency on www.lukecase.com is U.S. dollars. They ensure that every credit card transaction occurs within a secure environment. The Luke Case payment system has a 128-bit SSL security encryption. They do not retain your credit card information after your order is complete. Rather, it is submitted directly to their banks. You can rest assured that with each purchase your credit card or bank account information will be secure. Your offer to purchase made on lukecase.com shall be subject to their sole discretion and may not be accepted subject to the availability of stock or other reasons. A final and conclusive invoice will be presented to the Customer upon delivery. They reserve the right to change the payment terms for any order. Before they do that, they will send a notification to you in 5 business days.
What is the return policy of Luke Case?
The return policy of Luke Case is as follows: If for any reason you're not happy with your purchase, you can simply return your item within 30 days from your delivery date and they will issue a refund. Items sold and shipped by Luke Case can be returned or replaced by mail within 30 days of when you receive them. All items must be in new & unused condition, in their original packaging, and with every original tag still hanging in the correct location. They do not accept returns on items without their tags still attached in the correct locations. They are not able to accept any returns of personalized products unless the product is faulty. All returns must be accompanied by proof of purchase and shipped back to Luke Case at the customer's expense. Original shipping fees are non-refundable. If you would like to know the cost of the original shipping fees, please contact them at support@lukecase.com. If your product arrives with a defect, they will replace or refund your purchase after confirmation. If you received the wrong item, please contact them within 48 hours of delivery. They will arrange to deliver the correct items or return all your payments. They cannot replace or refund "MISSING OR STOLEN" items that have been marked as "DELIVERED". If you entered an incorrect shipping address on the order form and the package gets returned, the original shipping costs and returning shipping costs will be deducted from your return payment. If a delivery notice is left and you do not pick up your package at your local post office and the item gets returned to Luke Case, the shipping costs associated with the returned package and original shipping fees will be deducted from the refund. Once the item is received it will be thoroughly inspected and if it is deemed to be in new condition a refund will be authorized. Please allow 7 days after the returned package arrives for the refund to be issued to the same payment method used to buy the product. It can take up to 3-10 business days to see the refund posted back to your account as banking operations are not instantaneous in most cases.
lukecase.com Return Policy?
The Return Policy of Luke Case is as follows:
If for any reason you're not happy with your purchase, you can simply return your item within 30 days from your delivery date and they will issue a refund. Items sold and shipped by Luke Case can be returned or replaced by mail within 30 days of when you receive them. Please contact support@lukecase.com no later than 30 Days after you received your item to request a return. All items must be in new & unused condition, in their original packaging, and with every original tag still hanging in the correct location.
Luke Case reserves the right to issue partial refunds in cases where the item is deemed unfit to be restocked. Absolutely no used or damaged goods will be accepted. They do not accept returns on items without their tags still attached in the correct locations. They are not able to accept any returns of personalized products unless the product is faulty. All returns must be accompanied by proof of purchase and shipped back to Luke Case at the customer's expense.
Original shipping fees are non-refundable, which means if you receive a refund, the original shipping fees will be deducted from your refund payment. If you would like to know the cost of the original shipping fees, please contact them at support@lukecase.com with your name and order number.
The Shipping Policy of Luke Case is as follows:
Orders are shipped out directly from any of their many domestic & international warehouses. Due to the popularity of their offers, please allow an estimated 1-5 weeks for your order to arrive at the USA (varies from product to product). They provide international shipping all over the world. The product price does not include shipping costs. The online system will generate a shipping fee for your order. They ship anywhere in the world so it will depend on your country of residence as not all of their merchandise ships from the same warehouse. They process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. They do not ship on weekends.
How do I contact Luke Case customer support?
You can contact Luke Case customer support through the following ways: - Email: support@lukecase.com - Wholesale inquiries: wholesale@lukecase.com - Telephone: +86 13682460672 - Company Address: Room 501, Yijing Business Building, No.37 Shangyang Road, Chang'an Town, Dongguan City, Guangdong Province, CHINA - Working Hours: 8:00 PM-12:00 AM EST Monday – Friday